Zendesk Security Page Overview

Key Takeaways

Product security


Compliance certifications


CTA buttons

Signup, product tour
Based on the page highlights.

Short Overview

Zendesk's security landing page is more of an all-in-one page covering the platform's compliance, security, privacy, and legal notices and efforts. While compliance certificates, memberships, reports, and regulations hold the stage, security and data privacy measures Zendesk takes are also highlighted from varying aspects, including cloud, application, product, and HR security. Furthermore, the company sheds light on additional information related to Subscriber Data and application features related to privacy, such as Data Hosting Locality.

Highlighted keywords: Cloud, program, privacy

Security Page Structure

Zendesk brings together its security, compliance, privacy, and legal efforts on a Trust Center page.

Security Page link: zendesk.com/trust-center/

Page highlights

  • Compliance certification and membership badges and list including SOC 2 Type II, ISO, and FedRAMP
  • Detailed information on cloud security at Zendesk mentioning security efforts regarding network, vendor, data center security, and additional measures
  • Product security highlights, including Single Sign-on (SSO) and 2-Factor Authentication (2FA)
  • Product security feature highlights such as IP restrictions, device tracking, and role-based access control (RBAC)
  • The transparency report mentioning disclosure of service data
  • Sales pitch at the bottom with two calls-to-action, which are to encourage signup or product tour

Compliance Certifications

  • CCPA
  • GDPR
  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Lei Geral de Proteção de Dados Pessoais (LGPD)
  • Data Processing Agreement (DPA)
  • SOC 2 Type II
  • ISO
  • FedRAMP
  • HDS

Best practices checklist

This checklist is based on the Minimum Viable Secure Product and the information on the concerning platform’s security and compliance pages.

Note that some details might be missing if the information is mentioned in a whitepaper or login-required Trust Portal and not directly on the page.

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Backup and disaster recovery
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External testing
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Incident handling
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Single sign-on
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Backup and disaster recovery
By Resmo

Security increases customer trust and sales

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